Departments


Behind the scenes

Customer Racing – Sales


The announcement of our new TCR project in early 2017 represented another exciting development for our Customer Racing department.

Started towards the end of 2015, in the space of just 18 months we established our credentials to an increasing number of clients around the world.

The work of the sales team has been integral to our success. Without them, we wouldn’t have built up such an impressive list of high-level contacts.

In the early days, it was down to just a handful of individuals to be present on rallies, spreading the word initially about our R5 programme. They were tasked with identifying potential customers and outlining our plans.

Our sales colleagues had to show that our cars would be quick and reliable on all surfaces. To help bring our vision to life, prospects were invited to our Alzenau factory to see our ambition first-hand.

Working in sales is not always an easy task. It requires persistence, preparation and utmost professionalism. The time pressure at the start of any project often requires a quick turnaround. The sales team is responsible for all elements of the contract with our customers from start to finish, as well as car registration and handover.

The process is not over, even when a car has been sold. Word of mouth is important in the motorsport world, so we put our focus on excellent service.

The sales team are always on hand to help, whether at the factory or on-site. They are also responsible for spare parts. It is important to co-ordinate with colleagues to make sure any request is followed up and fulfilled in a timely and efficient manner.

As our Customer Racing department has grown, our focus has also added TCR to the existing R5 programme. The one thing that will never change from the perspective of the sales team, though, is customer service. It all comes down to maintaining a strong, professional relationship – something on which our sales team excels!

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Further Articles

Instagram Photos / Story

  • The i30 N TCR cars were on fire 🔥 today as Norbert Michelisz stormed to his second pole position in the dark of night 👀
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  • 🙌 POLE POSITION 💪 @nmichelisz puts himself on the front row for Race 1 on Sunday 🇲🇾 .
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  • It’s heating up on-track at Race of Malaysia 😎 A good start for the i30 N TCR in the opening free practice sessions .
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  • Welcome to Race of Malaysia 👋 All set and ready to go for a busy day on track tomorrow, with both WTCR titles still to play for...
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  • A brand new challenge awaits @fia_wtcr for the final race of the season, and the titles go down to the wire! .
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  • We ended a succesfull weekend at the @monza_rallyshow @autodromonazionale_monza by having a bit of fun with our championship winning 🏆 i20 Coupe WRC cars during the Masters' Show! 🍾🎉 We think the crowd liked it as much as the drivers!
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  • 👏👏 It’s time for another GIVEAWAY!! Who wants to get their hands on a pair of @sebloebofficiel racing shoes?
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  • @andrea_nucita is the Hyundai i20 R5 Trophy🏆winner for @monza_rallyshow 2019 @autodromonazionale_monza!🇮🇹 Dani Sordo and Nucita finish 2nd and 3rd overall! 🥈🥉 Enjoy the best of the action from the final day of the event!
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  • Day 2 of the 2019 @monza_rallyshow @autodromonazionale_monza is in the books.
Enjoy some of the best of what it had to offer!
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