At the heart of all of our activities at Hyundai Motorsport lies excellent customer service. Whether it is meeting internal deadlines for our colleagues or delivering the most competitive cars for our drivers to perform at their best, everything we do is made to measure.
Nowhere is the ethos of quality service more apparent than in our Customer Racing Workshop. We established our customer activities in late 2015 with the birth of the New Generation i20 R5. Using technology and expertise from our WRC competition, the R5 car was the first platform for us to show our high-performance credentials to customers.
A brand new Customer Racing workshop was created alongside our existing WRC facilities to cater for our growing R5 programme. Throughout 2016, the R5 car competed in rallies around the world, with our workshop colleagues becoming an integral part of our wider company. They have also been responsible for supporting our HMDP programme, building an R5 car for our young crews to run.
In addition to R5, we ramped up the program further in 2017 to include our first-ever circuit racing activities with our i30 N TCR. In order to accommodate the new TCR project, the car’s full development and then the build of customer cars, we extended the workshop with more benches and bays. The car made its competitive debut in overseas and European rounds of the TCR International Series at the end of 2017.
In contrast to the WRC Workshop, our Customer Racing mechanics have a different approach to operations. The WRC team is regularly in and out for rallies, working to specific event-based deadlines. However, the Customer Racing Workshop prepares cars according to incoming orders with a defined start and finish.
The main task of the mechanics is to build cars for our customers and hand them over for competition. Many components come fully prepared from the Subassembly department and the final cars are checked and signed off by our Engineers. The new customer receives the car with a full handover from Sales and the Engineers before they take it to the racetrack or a rally.
Like in WRC, working in the Customer Racing Workshop requires multiple skills and the ability to work well under pressure with precision. A full R5 build takes two mechanics around 14 days to complete, while a TCR car will take one week. This is largely due to the regulation type equipment in each type of class.
Whether it is a new build or on-going maintenance and development of our existing R5 and TCR cars, this group of talented mechanics are able to work their magic so that our customers can win events and titles around the world.